Honesty towards our customers is very important to us. We do our best to get your orders sent out, as accurately and as fast as possible. Our watch straps and other products are in most cases ready to be shipped. Exceptions will be specially marked in the individual product descriptions. Delivery times can be seen on the "Orders & Delivery" page.
Unfortunately, we also make the odd mistake. For questions, complaints or queries please contact our customer service team via email at firstname.lastname@example.org
Further information about our online shop, notes and tips about more products can be seen in our Help section.
Information about our returns policy can be seen here.
If you have any problems using our shop, you can find help and explanations in the "Shop Instructions" section.
2. Data Security
The security and safekeeping of your personal data is very important to us. That's why we use SSL encoding on our website.
We only use the data you share with us, without your express permission, for the completion and execution of your order. Your data will not be given to a third party, except in order to complete the payment during the payment process. Further information can be seen in "Data Protection".
We recommend paying with Credit Card (VISA/MASTERCARD) or via Paypal in advance of the delivery. This offers the following advantages:
No/low additional costs
It is a secure/safe way to pay over the Internet
Arrival of you payment often within minutes
The items that you ordered will be sent to you as soon as possible after we receive your payment.
Please note that you need to register with PayPal to choose this method of payment.
5. Product Quality
Our Watch Straps and Watch Bands are, on the whole, from European manufacturers and suppliers with bases in Europe and Worldwide. This guarantees a high standard of product and the compliance with German/European standards for skin friendliness, environmental conservation and protection of endangered species etc...
When evaluating the products in our ever increasing range, we ask that you consider the value for money and quality of products. For example a watch tool with a price between 5 and 20 Euros is not normally suitable for daily use by watchmakers, but more for infrequent, casual use.
6. Satisfied Customers
Thanks to our huge range of watch straps and bands, and a great choice in accessories and further products to do with watches (watch accessories, watch boxes, watch tools, buckles and clasps, belts and more) and our dependable customer service, we are able to enjoy a large number of satisfied customers. Check out reviews in our Guest Book and comments on individual products.
**All prices shown include value added tax (VAT) and exclude shipping costs and possible payment type dependent charges. The shipping cost is dependent on the selected delivery country and the sum total of the products purchased. More information regarding the shipping costs and payment type charges can be found on the information pages "Shipping Costs" or "Delivery Info".
Our watch bands and all other products are in stock and ready for shipping! Exceptions are marked in the product description of any such products.